• Consultants
1201 E. 15th St., Ste. 200
Plano, TX 75074
(972) 638-7429
Monday-Friday, 9:00 AM to 6:00 PM CST
  • About

    Service Metrics Group measures customer experience and makes the information accessible, relevant, and useful. Our firm is a premier global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include quality assurance/on-site inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Privately-held with dual headquarters in Dallas (Plano), Texas and Hong Kong, Service Metrics Group has field Analysts in more than 15 cities worldwide with clients throughout North America, the Caribbean, Europe, and Asia-Pacific.

  • Jobs

    Survey Collector
    Category: Customer Services
    Collect information from patients, customers, and families in a healthcare/hospital environment regarding their customer service experience to be used for customer experience research and survey programs. ACTIVITIES INCLUDE: Approaching and interacting with customers, obtaining general information including, conducting brief surveys as customers and families are seated and waiting in various areas more


    Veronica Ignat
    Phone:(972) 638-7429
  • Whom to Contact

    • Pablo Ortiz de Leon
      Phone: (972) 638-7429
    • Mr. Will Tarrant
      Managing Partner
      Phone: (972) 638-7429
    • Ruthe Weiner
      Phone: (972) 638-7429
  • Directions

    Located in the Historic Downtown Plano Arts District at the northeast corner of Municipal Avenue and East 15th Street.

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