• Consultants
1201 E. 15th St., Ste. 200
Plano, TX 75074
(972) 638-7429
Monday-Friday, 9:00 AM to 6:00 PM CST
  • About

    Service Metrics Group measures customer experience and makes the information accessible, relevant, and useful. Our firm is a premier global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include quality assurance/on-site inspections, customer satisfaction feedback and tracking systems, and online reputation management and review site monitoring. Privately-held with dual headquarters in Dallas (Plano), Texas and Hong Kong, Service Metrics Group has field Analysts in more than 15 cities worldwide with clients throughout North America, the Caribbean, Europe, and Asia-Pacific.

  • Whom to Contact

    • Pablo Ortiz de Leon
      Phone: (972) 638-7429
    • Mr. Will Tarrant
      Managing Partner
      Phone: (972) 638-7429